Q: I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
A: If you are unable to attend your scheduled performance, as a Season Ticket Holder you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. There are three ways that you can exchange your tickets; by phone, in person at the Theater League offices (located at 9140 Ward Parkway, Suite 200, Kansas City, MO 64114) or by mail at least 24 hours in advance of your scheduled performance. Please refer to your Season Ticket Policy Brochure for addresses and phone numbers for exchanges. There is also a $1 per ticket exchange fee, and when exchanging from a lower to a higher priced performance, the price difference will be collected when processing the exchange.
*exchange policies subject to contractual terms with touring companies
Q: I’ve lost my ticket to one of my scheduled performances. What can I do?
A: Please call Theater League at 800.776.7469 soon as you realize that you have misplaced your ticket(s). With enough advanced notice, we will re-mail you new tickets. If you lose your tickets the weekend of the show, please come to the box office direct. We will confirm your seating and issue a “Location Pass.”
Q: Do I have to pay for the entire season at once?
A: No. Another of the benefits of being a subscriber is that at renewal time, you can elect to pay for your subscription with easy payments. Just get your renewal to us before the deadline and mark the Easy Payment Plans option of the renewal form and send in the appropriate payment. We are happy to cater a payment plan to your needs.
Q: I’ve moved recently, how do I change my address?
A: Address changes can only be made by the account holder in writing. If you are relocating, please send a letter including your Kansas City Broadway Series account number, your old and new address and telephone change (if applicable) and mail it to PO Box 140206, Kansas City, MO 64114. We are not responsible for items not forwarded by the post office.
Q: I would like to change my seating. What do I need to do?
A: Changes to your seating can be requested at the time of renewal. In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day they attend. In fairness to everyone, all requests are processed by date received. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone else.
Q: I can no longer attend the series, and would like to give my account to a friend. Is that possible?
A: Yes, it is possible to give your seats to a friend. You just need to contact Kansas City Broadway Series by calling 800.776.7469 and provide your friend’s complete information and send that along with the payment before the renewal deadline.
Q: If I change my mind, can I cancel the season tickets and receive a refund?
A: Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If your tickets have been mailed, then no refunds or cancellations are available.
Q: I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
A: Unfortunately we are unable to hold your seats without payment in full or a partial payment with a payment plan. If accounts are not paid or partially paid by the deadline, seats are released. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.
Q: I have already seen one of the shows in my season. What are my options if I don’t want to see it again?
A: Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the 2014-15 season package and into a Special Engagement show. You may swap your tickets after you receive them by mail. Please call us at 800.776.7469 with any questions.
Q: I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
A: Splitting season accounts can be done if the current account holder makes this request in writing to our office before tickets are mailed. Complete address information on the parties’ involved need to be included with their payment in full.
Q: Can I exchange my tickets for a specific performance before they are mailed if I know in advance that I have a schedule conflict?
A: Although you may now know the performance you have a conflict with we are unable to exchange tickets during the season renewal campaign. Tickets can be exchanged anytime after your receive your season tickets in the mail up until the day before your scheduled performance. For further information please refer to your Season Policy Brochure.
Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
A: For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Kansas City Broadway Series show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.