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FAQ ABOUT YOUR SEATING CHANGE & UPGRADE REQUESTS
When you renew your seats, you can make a request to upgrade your seats for the next season or request any kind of change. Requests can include, but not limited to, improving your seating, changing performance times or making a custom request such as moving to aisle seats or moving back, etc. Requests can be made verbally over the phone, by making comments during the online process, or by indicating on your renewal form.
When will I hear from you about my seating change requests?
During the renewal period, every seat has the opportunity to be renewed. When the deadline passes, we open up all the seats that don’t get renewed. We can then begin contacting everyone who had made a seating change request and go over the different seating options with you. Generally, this is about 2 weeks after the renewal deadline.
What if I am out of town when you try to contact me about my request?
If you are out of town or unavailable when we are making seating changes, there are several options available. The best is to give us your contact number during that time. We will call and we will also email when it’s your turn to make the seating change. You could designate a friend to authorize changes on your behalf that we could call during that time. You can also tell us when you make your seating request that you authorize the ticketing office to choose the best seats available per your request. Our staff is very knowledgeable about the seating and if we know what you want, we can recommend the seats to best suit your request.
I’ve requested an upgrade in the past, but did not receive different seats. How do I increase the possibility of upgrading my seats?
Seating changes are made in the order of when a payment was made to renew seats. So, the sooner you pay to renew your seats, the closer to the top of the list you will be. Keep in mind, that seating changes from one year to the next all depend on the renewal rates. If every seat in front of you renews, you will not have the opportunity to move forward. Our renewal rates in the theater’s premium areas are very high, so it can be difficult to make changes in those areas
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Be sure to check our “Frequently Asked Questions” page or our “Policy Brochure” document for the answers!
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For General Questions & Inquiries
Email: You can also email us at firstname.lastname@example.org.
Venue Information: The Stranahan Theater
MEMBER BENEFITS INCLUDE:
The Broadway in Toledo Series brings five nationally touring hit Broadway Shows to the Stranahan Theater in Toledo. As a season member, you enjoy locked-in season prices, easy exchanges, priority access to tickets before the general public and much more. Season members never hear the words “SOLD OUT!” Join today!
MEMBERS SAVED UP TO $100 LAST YEAR COMPARED TO DAY-OF-SHOW PRICING!*
Members have access to the best seats before the general public.
Only members can exchange tickets to another performance of the same show.†
Each season you are given the opportunity to renew your membership and the chance to improve your seats year after year.
Enjoy the flexibility of dividing your season ticket cost into two interest-free payments.
Avoid potential individual ticket price increases that occur closer to the performance.
Purchase your tickets for special engagements and additional tickets to the season shows before they go on sale to the public. This ensures season members the best possible seats for all Theater League shows.
We’re working hard to enhance the value of your membership with additional discounts and special offers to restaurants, shows and more throughout the season!
*Savings were calculated by comparing the subscriber ticket pricing (inclusive of all handling fees, facility fees, service charges and applicable taxes) for Sunday Evening Orchestra/Loge price level versus day-of-show individual ticket pricing when ordered by phone or internet (inclusive of all handling fees, facility fees and service charges) for 2013-2014 season performances at the Stranahan Theater.
†Exchanges must be made at least 24 hours in advance of the show. This is subject to availability at the time of the exchange. No refunds will be given if you exchange into a less expensive performance or section. The difference must be paid if exchanging into a higher priced performance or seating location. Individual exchange policies are subject to
contractual terms with the touring companies. There is a $4 fee per order for exchanges.
DETAILED SEATING CHART – MAIN FLOORDETAILED SEATING CHART – LOGE & BALCONY