Season Member Policy Brochure

I would like to upgrade my seating for my season membership

I want to request an upgrade in seating – how do I go about doing this?

Requests can be made when you upgrade online, over the phone or via email. Just be sure to specify if you would like your seats closer or more centered.

New Seat Change & Upgrade Process! How do I change or upgrade my tickets online?

You will receive an email in late March or early April when you can log into Account Manager to access your season tickets and make changes.

When will I hear from you about my seating change requests?

Upgrades will begin on April 18th. Be sure to look for an email from the Box Office with upgrade availability.

What if I am out of town when you try to contact me about my request?

You can contact us at your earliest convenience. If we missed you during your assigned upgrade period we will do our best to accommodate your request when you return.

I’ve requested an upgrade in the past, but did not receive different seats. How do I increase the possibility of upgrading my seats?

Seating changes are made in the order in which payment was made to renew seats. So, the sooner you renew your seats, the closer to the top of the list you will be. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas.

I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

If you are unable to attend your scheduled performance, as a Season Ticket Holder you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. There are two ways that you can exchange your tickets; by phone or by mail at least 48 hours in advance of your scheduled performance. There is also a $2 per ticket exchange fee or $3 online exchange fee, and when exchanging from a lower to a higher priced performance, the price difference will be collected when processing the exchange.

*exchange policies subject to contractual terms with touring companies

I've lost my ticket to one of my scheduled performances. What can I do?

Please call the box office at 805.449.2775 as soon as you realize that you have misplaced your ticket(s). With enough advanced notice, we will re-mail you new tickets. If you lose your tickets the weekend of the show, please come to the box office directly. We will confirm your seating and issue a “Location Pass.”

Do I have to pay for the entire season at once?

No. Another of the benefits of being a subscriber is that at renewal time, you can elect to pay for your subscription with easy payments. Just get your renewal to us before the deadline and mark the Easy Payment Plans option of the renewal form and send in the appropriate payment. We are happy to cater a payment plan to your needs. You may also request a payment plan online or when you call to renew.

I've moved recently, how do I change my address?

Address changes can only be made by the account holder in writing. If you are relocating, please send a letter including your Broadway in Thousand Oaks account number, your old and new address and telephone change (if applicable) and mail it to 2100 E Thousand Oaks Blvd, Thousand Oaks, CA 91362. We are not responsible for items not forwarded by the post office.

I would like to change my season seats. What do I need to do?

Changes to your seating can be requested at the time of renewal. In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day they attend. In fairness to everyone, all requests are processed by date received. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone else.

I can no longer attend the series, and would like to give my account to a friend. Is that possible?

Yes, it is possible to give your seats to a friend. You just need to contact the Broadway in Thousand Oaks Series by calling 805.449.2775 and provide your friend’s complete information and send that along with the payment before the renewal deadline.

If I change my mind, can I cancel the season tickets and receive a refund?

Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If your tickets have been mailed, then no refunds or cancellations are available.

I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

Unfortunately we are unable to hold your seats without payment in full or a partial payment with a payment plan. If accounts are not paid or partially paid by the deadline, seats are released. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.

I have already seen one of the shows in my season. What are my options if I don't want to see it again?

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into season add-on LET IT BE. You may swap your tickets after you receive them by mail. Please call us at 805.449.2775 with any questions.

I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be done if the current account holder makes this request in writing to our office before tickets are mailed. Complete address information on the parties’ involved need to be included with their payment in full.

Can I exchange my tickets for a specific performance before they are mailed if I know in advance that I have a schedule conflict?

Although you may now know the performance you have a conflict with we are unable to exchange tickets during the season renewal campaign. Tickets can be exchanged any time after your receive your season tickets in the mail up until 48 hours before your scheduled performance.

Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway in Thousand Oaks show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

When will I receive my Season Tickets?

Season tickets will be mailed this summer to the address listed on your account. Once you receive them, you can make exchanges and/or swaps.

I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

Parties of 10 or more for individual shows can be purchased through our group sales representative; please contact the Theater League group sales line 866.314.7687 or email groups@theaterleague.org for more info.

Where do I go to get general information, such as: directions to the theater, box office hours, and other services offered by Theater League?

Please visit the home page for links to answer all of your questions. If you need further assistance, send us an email at patronservices@theaterleague.org or call the Season Ticket Holder Hotline at 805.449.2775

 

Dear Season Member,
As we prepare for the 2017-18 season, we wanted to let you know about an important update:

We have upgraded your ‘MyAccount’ ticket portal. You will now be able to check your account balance, see your payment history and change your credit card on file.

To access your new account for the upcoming season, you must set a new password at this time. You will be prompted to use this log-in and password throughout the season to manage your tickets online and other Season Ticket Member events.

RESET PASSWORD AND LOG IN
Will open a new tab

  1. Click ‘Forgot Password or Email Address’. Please do not click ‘Sign Up’.
  2. Enter your email address.
  3. You will receive an email with a temporary password. Please log-in, set your two security questions and click ‘Update’.
    If you do not receive this email within 15 minutes, please check your spam folder or call immediately.
  4. To change your password or personal information, click the ‘Account’ tab along with the top header. Click ‘Update Information’ to save changes.

Feel free to contact me directly at the number below with any questions.

Broadway at Pikes Peak Center
Season Ticket Sales
(719) 477-2132
lmissling@broadmoorworldarena.com

Why Reserve Today?

—Pricing and seating are locked in at time of invoicing. If additional seats are needed once the group is paid in full, they can be added at the group price up until two weeks prior to the performance date. After that time, additional tickets can be purchased at full price via the box office.

Are further discounts possible?

—For select shows, we may offer a deeper discount for 40 members or more. If your group drops below 40 members, your price will revert to the 10-39 price level.

Group Policies:

—Your 25% non-refundable deposit is due 30 days after booking and secures your seating.

—Your final group count and remaining balance is due by the date specified on your invoice.

—There are no refunds on group tickets.

—Once paid in full, we will mail your tickets to the address provided for your invoice.

Questions? Call 866.314.7687 or email groups@theaterleague.org.

Using Perks@Work

—Want to share a little “perk” with your employees? Sign up for our corporate program and your employees can save up to $5 per person!

—Perks@Work is not available for all performances and on select shows only. All tickets must be purchased online using the provided code. All ticketing, handling and convenience fees apply. Discount is applied to the full price ticket at the time of purchase. Code will be sent after individual tickets go on sale to the public. Not valid with any other offer, discount or on previously purchased tickets.

Perks@Work Policies

—We can provide your company or organization with any materials needed to get the word out: artwork, show copy, etc. Let us know what you need!

—Discount for each show is valid until approximately two weeks prior to the show date.

Call 866.314.7687 or email groups@theaterleague.org.

We LOVE student groups and want to help you bring the magic of Broadway to your kids!

—Special Student Group pricing is available for many of our shows – make sure you note that you are a student group on your group reservation form.

—If you are interested in a post-show talk back, educational guides or info on panel discussions and master classes – note that on your reservation form and we will do our best to make that happen!

Why Reserve Today?

—Pricing is locked in at time of invoicing. Additional tickets may be added to the group after it has been paid in full – up to two weeks prior to the show date. After that time, additional tickets can be purchased at full price via the box office.

—Student group priced seating is located in the lower balcony section of the theater and discounted to at least 50%. Tickets can be purchased in other price levels at the standard group discount. Teachers, chaperones and other family members can be included in the group – at the standard group discount.

—If your student group needs financial assistance for group seating to one of our shows – ask us about Theater ROcKs!

—Student group tickets must be paid in full with a credit card or check – A PO can be used to reserve seating – but tickets cannot be released until paid in full.

—Standard group policies apply – a 25% non-refundable discount is required and the final group count/remaining balance is due by the date specified on your invoice.

Call 866.314.7687 or email groups@theaterleague.org.

Phoenix | GROUP TICKETS

How Does A Corporate Group Work?

—We will provide your company with a link and special code which will alllow your employees purchase tickets for select performances. NOTE: The link and code provided is the only way for your employees to purchase tickets and receive the discount.

—Each patron will be asked to create a profile when purchasing – make sure they include a mailing address as ALL tickets under the corporate program are sent via mail.

—Corporate discounted tickets are available once individual tickets go on sale to the public. Want to guarantee the best seats for your employees? Call us and ask about a traditional group!

Corporate Group Policies

—We can provide your company or organization with any materials needed to get the word out: artwork, show copy, etc. Let us know what you need!

—Discount is not available for all performances or for all price levels.

—Discount for each show is valid until approximately two weeks prior to the show date.

—There is a $1.25 per ticket handling charge for corporate discount tickets.

Call 866.314.7687 or email groups@theaterleague.org.

Phoenix | GROUP TICKETS

We LOVE student groups and want to help you bring the magic of Broadway to your kids!

—Special Student Group pricing is available for many of our shows – make sure you note that you are a student group on your group reservation form.

—If you are interested in a post-show talk back, educational guides or info on panel discussions and master classes – note that on your reservation form and we will do our best to make that happen!

Why Reserve Today?

—Pricing is locked in at time of invoicing. Additional tickets may be added to the group after it has been paid in full – up to two weeks prior to the show date. After that time, additional tickets can be purchased at full price via the box office.

—Student group priced seating is located in the middle balcony section of the theater and discounted to at least 50%. Tickets can be purchased in other price levels at the standard group discount. Teachers, chaperones and other family members can be included in the group – at the standard group discount.

—If your student group needs financial assistance for group seating to one of our shows – ask us about Theater ROcKs!

—Student group tickets must be paid in full with a credit card or check – A PO can be used to reserve seating – but tickets cannot be released until paid in full.

—Standard group policies apply – a 25% non-refundable discount is required and the final group count/remaining balance is due by the date specified on your invoice.

Call 866.314.7687 or email groups@theaterleague.org.

Phoenix | GROUP TICKETS

Why Reserve Today?

—Pricing and seating are locked in at time of invoicing. If additional seats are needed once the group is paid in full, they can be added at the group price up until two weeks prior to the performance date. After that time, additional tickets can be purchased at full price via the box office.

Are further discounts possible?

—For select shows, we may offer a deeper discount for 40 members or more. If your group drops below 40 members, your price will revert to the 10-39 price level.

Group Policies:

—Your 25% non-refundable deposit is due 30 days after booking and secures your seating.

—Your final group count and remaining balance is due by the date specified on your invoice.

—There are no refunds on group tickets.

—Once paid in full, we will mail your tickets to the address provided for your invoice.

Questions? Call 866.314.7687 or email groups@theaterleague.org.

Phoenix | GROUP TICKETS

Why Reserve Today?

—Pricing and seating are locked in at time of invoicing. If additional seats are needed once the group is paid in full, they can be added at the group price up until two weeks prior to the performance date. After that time, additional tickets can be purchased at full price via the box office.

Are further discounts possible?

—For select shows, we may offer a deeper discount for 40 members or more. If your group drops below 40 members, your price will revert to the 10-39 price level.

Group Policies:

—Your 25% non-refundable deposit is due 30 days after booking and secures your seating.

—Your final group count and remaining balance is due by the date specified on your invoice.

—There are no refunds on group tickets.

—Once paid in full, we will mail your tickets to the address provided for your invoice.

Questions? Call 866.314.7687 or email groups@theaterleague.org.

Phoenix | GROUP TICKETS

We LOVE student groups and want to help you bring the magic of Broadway to your kids!

—Special Student Group pricing is available for many of our shows – make sure you note that you are a student group on your group reservation form.

—If you are interested in a post-show talk back, educational guides or info on panel discussions and master classes – note that on your reservation form and we will do our best to make that happen!

Why Reserve Today?

—Pricing is locked in at time of invoicing. Additional tickets may be added to the group after it has been paid in full – up to two weeks prior to the show date. After that time, additional tickets can be purchased at full price via the box office.

—Student group priced seating is located in the balcony section of the theater and discounted to at least 50%. Tickets can be purchased in other price levels at the standard group discount. Teachers, chaperones and other family members can be included in the group – at the standard group discount.

—If your student group needs financial assistance for group seating to one of our shows – ask us about Theater ROcKs!

—Student group tickets must be paid in full with a credit card or check – A PO can be used to reserve seating – but tickets cannot be released until paid in full.

—Standard group policies apply – a 25% non-refundable discount is required and the final group count/remaining balance is due by the date specified on your invoice.

Call 866.314.7687 or email groups@theaterleague.org.

Phoenix | GROUP TICKETS

How Does A Corporate Group Work?

—We will provide your company with a link and special code which will alllow your employees purchase tickets for select performances. NOTE: The link and code provided is the only way for your employees to purchase tickets and receive the discount.

—Each patron will be asked to create a profile when purchasing – make sure they include a mailing address as ALL tickets under the corporate program are sent via mail.

—Corporate discounted tickets are available once individual tickets go on sale to the public. Want to guarantee the best seats for your employees? Call us and ask about a traditional group!

Corporate Group Policies

—We can provide your company or organization with any materials needed to get the word out: artwork, show copy, etc. Let us know what you need!

—Discount is not available for all performances or for all price levels.

—Discount for each show is valid until approximately two weeks prior to the show date.

—There is a $1.25 per ticket handling charge for corporate discount tickets.

Call 866.314.7687 or email groups@theaterleague.org.

GROUP TICKETS | KANSAS CITY

Why Reserve Today?

—Pricing and seating are locked in at time of invoicing. If additional seats are needed once the group is paid in full, they can be added at the group price up until two weeks prior to the performance date. After that time, additional tickets can be purchased at full price via the box office.

Are further discounts possible?

—For select shows, we may offer a deeper discount for 40 members or more. If your group drops below 40 members, your price will revert to the 10-39 price level.

Group Policies:

—Your 25% non-refundable deposit is due 30 days after booking and secures your seating.

—Your final group count and remaining balance is due by the date specified on your invoice.

—There are no refunds on group tickets.

—Once paid in full, we will mail your tickets to the address provided for your invoice.

Questions? Call 866.314.7687 or email groups@theaterleague.org.

GROUP TICKETS | KANSAS CITY

We LOVE student groups and want to help you bring the magic of Broadway to your kids!

—Special Student Group pricing is available for many of our shows – make sure you note that you are a student group on your group reservation form.

—If you are interested in a post-show talk back, educational guides or info on panel discussions and master classes – note that on your reservation form and we will do our best to make that happen!

Why Reserve Today?

—Pricing is locked in at time of invoicing. Additional tickets may be added to the group after it has been paid in full – up to two weeks prior to the show date. After that time, additional tickets can be purchased at full price via the box office.

—Student group priced seating is located in the middle balcony section of the theater and discounted to at least 50%. Tickets can be purchased in other price levels at the standard group discount. Teachers, chaperones and other family members can be included in the group – at the standard group discount.

—If your student group needs financial assistance for group seating to one of our shows – ask us about Theater ROcKs!

—Student group tickets must be paid in full with a credit card or check – A PO can be used to reserve seating – but tickets cannot be released until paid in full.

—Standard group policies apply – a 25% non-refundable discount is required and the final group count/remaining balance is due by the date specified on your invoice.

Call 866.314.7687 or email groups@theaterleague.org.

GROUP TICKETS | KANSAS CITY

How Does A Corporate Group Work?

—We will provide your company with a link and special code which will alllow your employees purchase tickets for select performances. NOTE: The link and code provided is the only way for your employees to purchase tickets and receive the discount.

—Each patron will be asked to create a profile when purchasing – make sure they include a mailing address as ALL tickets under the corporate program are sent via mail.

—Corporate discounted tickets are available once individual tickets go on sale to the public. Want to guarantee the best seats for your employees? Call us and ask about a traditional group!

Corporate Group Policies

—We can provide your company or organization with any materials needed to get the word out: artwork, show copy, etc. Let us know what you need!

—Discount is not available for all performances or for all price levels.

—Discount for each show is valid until approximately two weeks prior to the show date.

—There is a $1.25 per ticket handling charge for corporate discount tickets.

Call 866.314.7687 or email groups@theaterleague.org.

Santa Barbara | GROUP TICKETS

We LOVE student groups and want to help you bring the magic of Broadway to your kids!

—Special Student Group pricing is available for many of our shows – make sure you note that you are a student group on your group reservation form.

—If you are interested in a post-show talk back, educational guides or info on panel discussions and master classes – note that on your reservation form and we will do our best to make that happen!

Why Reserve Today?

—Pricing is locked in at time of invoicing. Additional tickets may be added to the group after it has been paid in full – up to two weeks prior to the show date. After that time, additional tickets can be purchased at full price via the box office.

—Student group priced seating is located in the lower balcony section of the theater and discounted to at least 50%. Tickets can be purchased in other price levels at the standard group discount. Teachers, chaperones and other family members can be included in the group – at the standard group discount.

—If your student group needs financial assistance for group seating to one of our shows – ask us about Theater ROcKs!

—Student group tickets must be paid in full with a credit card or check – A PO can be used to reserve seating – but tickets cannot be released until paid in full.

—Standard group policies apply – a 25% non-refundable discount is required and the final group count/remaining balance is due by the date specified on your invoice.

Call 866.314.7687 or email groups@theaterleague.org.

Santa Barbara | GROUP TICKETS

Using Perks@Work

—Want to share a little “perk” with your employees? Sign up for our corporate program and your employees can save up to $5 per person!

—Perks@Work is not available for all performances and on select shows only. All tickets must be purchased online using the provided code. All ticketing, handling and convenience fees apply. Discount is applied to the full price ticket at the time of purchase. Code will be sent after individual tickets go on sale to the public. Not valid with any other offer, discount or on previously purchased tickets.

Perks@Work Policies

—We can provide your company or organization with any materials needed to get the word out: artwork, show copy, etc. Let us know what you need!

—Discount for each show is valid until approximately two weeks prior to the show date.

Call 866.314.7687 or email groups@theaterleague.org.

Santa Barbara | GROUP TICKETS

Why Reserve Today?

—Pricing and seating are locked in at time of invoicing. If additional seats are needed once the group is paid in full, they can be added at the group price up until two weeks prior to the performance date. After that time, additional tickets can be purchased at full price via the box office.

Are further discounts possible?

—For select shows, we may offer a deeper discount for 40 members or more. If your group drops below 40 members, your price will revert to the 10-39 price level.

Group Policies:

—Your 25% non-refundable deposit is due 30 days after booking and secures your seating.

—Your final group count and remaining balance is due by the date specified on your invoice.

—There are no refunds on group tickets.

—Once paid in full, we will mail your tickets to the address provided for your invoice.

Questions? Call 866.314.7687 or email groups@theaterleague.org.

Thousand Oaks | GROUP TICKETS

Why Reserve Today?

—Pricing and seating are locked in at time of invoicing. If additional seats are needed once the group is paid in full, they can be added at the group price up until two weeks prior to the performance date. After that time, additional tickets can be purchased at full price via the box office.

Are further discounts possible?

—For select shows, we may offer a deeper discount for 40 members or more. If your group drops below 40 members, your price will revert to the 10-39 price level.

Group Policies:

—Your 25% non-refundable deposit is due 30 days after booking and secures your seating.

—Your final group count and remaining balance is due by the date specified on your invoice.

—There are no refunds on group tickets.

—Once paid in full, we will mail your tickets to the address provided for your invoice.

Questions? Call 866.314.7687 or email groups@theaterleague.org.

Thousand Oaks | GROUP TICKETS

How Does A Corporate Group Work?

—We will provide your company with a link and special code which will alllow your employees purchase tickets for select performances. NOTE: The link and code provided is the only way for your employees to purchase tickets and receive the discount.

—Each patron will be asked to create a profile when purchasing – make sure they include a mailing address as ALL tickets under the corporate program are sent via mail.

—Corporate discounted tickets are available once individual tickets go on sale to the public. Want to guarantee the best seats for your employees? Call us and ask about a traditional group!

Corporate Group Policies

—We can provide your company or organization with any materials needed to get the word out: artwork, show copy, etc. Let us know what you need!

—Discount is not available for all performances or for all price levels.

—Discount for each show is valid until approximately two weeks prior to the show date.

—There is a $1.25 per ticket handling charge for corporate discount tickets.

Call 866.314.7687 or email groups@theaterleague.org.

Thousand Oaks | GROUP TICKETS

We LOVE student groups and want to help you bring the magic of Broadway to your kids!

—Special Student Group pricing is available for many of our shows – make sure you note that you are a student group on your group reservation form.

—If you are interested in a post-show talk back, educational guides or info on panel discussions and master classes – note that on your reservation form and we will do our best to make that happen!

Why Reserve Today?

—Pricing is locked in at time of invoicing. Additional tickets may be added to the group after it has been paid in full – up to two weeks prior to the show date. After that time, additional tickets can be purchased at full price via the box office.

—Student group priced seating is located in the lower balcony section of the theater and discounted to at least 50%. Tickets can be purchased in other price levels at the standard group discount. Teachers, chaperones and other family members can be included in the group – at the standard group discount.

—If your student group needs financial assistance for group seating to one of our shows – ask us about Theater ROcKs!

—Student group tickets must be paid in full with a credit card or check – A PO can be used to reserve seating – but tickets cannot be released until paid in full.

—Standard group policies apply – a 25% non-refundable discount is required and the final group count/remaining balance is due by the date specified on your invoice.

Call 866.314.7687 or email groups@theaterleague.org.