Broadway In BirminghamFAQ

  1. I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
  2. I've lost my ticket to one of my scheduled performances. What can I do?
  3. Do I have to pay for the entire season at once?
  4. I've moved recently, how do I change my address?
  5. I can no longer attend the series, and would like to give my account to a friend. Is that possible?
  6. I would like to upgrade my seating.
  7. If I change my mind, can I cancel the season tickets and receive a refund?
  8. I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
  9. I have already seen one of the shows in my season. What are my options if I don't want to see it again? Learn about Swap-A-Show.
  10. I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
  11. Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
  12. When will I receive my Season Tickets?
  13. Where do I go to get general information, such as: directions to the theater, box office hours, and other services offered by Broadway In Birmingham?
  14. I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

 

I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

If you are unable to attend your scheduled performance, as a Season Ticket Holder you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. There are three ways that you can exchange your tickets; by phone, by mail or online at least 24 hours in advance of your scheduled performance. There is a $1 per ticket fee when making the exchange via the phone or a $3 per transaction fee online. You must have your tickets in hand when you call to exchange. When exchanging from a lower to a higher priced performance, the price difference will be collected when processing the exchange.

*exchange policies subject to contractual terms with touring companies

 


 

I've lost my ticket to one of my scheduled performances. What can I do?

Please call the Broadway In Birmingham Series at 205.458.1022 as soon as you realize that you have misplaced your ticket(s). If there is not enough time to mail your tickets, we will you’re your ticket replacements at the box office Will Call window. If you find your original ticket(s), please let us know as soon as possible, as those ticket(s) are no longer valid.


 

Do I have to pay for the entire season at once?

No. Another benefit to being a season ticket holder is at renewal time, you can elect to pay for your subscription with easy payments. Renew online, by phone or by invoice before the deadline and request the "Payment Plan" option as you send in the appropriate payment. We are happy to customize a payment plan to your needs.


 

I've moved recently, how do I change my address?

Address changes can only be made by the account holder - log into your Broadway In Birmingham account online or by contacting the Broadway In Birmingham office.


 

I can no longer attend the series, and would like to give my account to a friend. Is that possible?

Yes, it is possible to give your seats to a friend. Contact us by calling 205.458.1022 and provide your friend’s complete information and send that along with the payment before the renewal deadline.


 

I would like to upgrade my seating.

Changes to your seating can be requested at the time of renewal. In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day they attend. In fairness to everyone, all requests are processed by date received. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone else.
When you renew your seats, you can make a request to upgrade your seats for the next season or request any kind of change on your renewal form. Requests can include, but are not limited to: improving your seating, changing performance times or making a custom request such as moving to aisle seats or moving back, etc. Requests should be made online by logging into your account.
You will receive an email when you can log onto your account and upgrade your seats.
During the renewal period, every seat has the opportunity to be renewed. When the deadline passes, we open up all the seats that don’t get renewed. Then, those who requested a change will be notified with an “online upgrade time” where you can login to your account and choose from available seating. Generally, this is about 2 weeks after the renewal deadline.
If you are out of town or unavailable during this process, there are several options available. The best is to give us your contact number during that time. We will email you when it’s your turn to go online and make your seating change within your account. You could designate a friend to authorize changes on your behalf that we could call during that time. You can also tell us when you make your seating request that you authorize the ticketing office to choose the best seats available per your request. Our staff is very knowledgeable about the seating, and if we know what you want, we can recommend the seats to suit your request.
Seating changes are made in the order in which payment was made to renew seats. So, the sooner you renew your seats, the closer to the top of the list you will be. Keep in mind, seating options from one year to the next all depend on current season ticket holders renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas.


 

If I change my mind, can I cancel the season tickets and receive a refund?

Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed (summer). If your tickets have been mailed, then no refunds or cancellations are available.


 

I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

We are unable to hold your seats without payment in full or a partial payment with a payment plan. If accounts are not paid or partially paid by the deadline, seats are released. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.


 

I have already seen one of the shows in my season. What are my options if I don't want to see it again? Learn about Swap-A-Show.

Although we are unable to offer refunds on shows previously seen, we may be able to help. season ticket holders may swap out of one show in the season package and into season add-ons THE BOOK OF MORMON or THE ILLUSIONISTS. You may swap your tickets after you receive them by mail. Please call us at 205.458.1022 with any questions.


 

I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be done if the current account holder makes this request to our office before tickets are mailed. Complete address information on the parties involved need to be included with their payment in full.


 

Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway In Birmingham show for your family and friends, but the request must come from the account holder.


 

When will I receive my Season Tickets?

Season tickets are mailed in the summer to the address listed on your account. If you order after the mailing, expect to receive your tickets about 1 week after ordering.


 

I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

Group minimums vary per show. If you have a group of 10+, tickets can be purchased through our group sales representative; please contact the Broadway In Birmingham group sales line 205.919.3721 or email birminghamgroups@theaterleague.org for more info.


 

Where do I go to get general information, such as: directions to the theater, box office hours, and other services offered by Broadway In Birmingham?

Please visit the BroadwayInBirmingham.com home page for links to answer all of your questions. If you need further assistance, send us an email at patronservices@theaterleague.org or call the Theater League box office at 205.488.1022 from 10 a.m. - 5 p.m.

BJCC Box Office
2100 Richard Arrington Jr Blvd N
Birmingham, AL 36203
205.458.8400
Mon-Fri 9 a.m. - 5 p.m.

Ticket Sales
800.745.3000 (TicketMaster)

Season Member Services
9140 Ward Parkway, Suite 220
Kansas City, MO 64114
205.458.1022
Mon-Fri 10 a.m. - 5 a.m.

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