Broadway At The Orpheum TheatreFAQ

Broadway At The Orpheum TheatreFAQ

  1. I am having trouble getting the seating map to load. What do I do?
  2. If tickets aren't on sale yet, why do I see other sites selling tickets already?
  3. I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
  4. I've lost my ticket to one of my scheduled performances. What can I do?
  5. Do I have to pay for the entire season at once?
  6. I've moved recently, how do I change my address?
  7. I can no longer attend the series, and would like to give my account to a friend. Is that possible?
  8. I would like to upgrade my seating for my season membership.
  9. If I change my mind, can I cancel the season tickets and receive a refund?
  10. I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
  11. I have already seen one of the shows in my season. What are my options if I don't want to see it again?
  12. I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
  13. Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
  14. When will I receive my Season Tickets?
  15. Where do I go to get general information, such as: directions to the theater, box office hours, and other services offered by the Broadway At The Orpheum Theatre Series?
  16. I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

I am having trouble getting the seating map to load. What do I do?

You may need to update or install Adobe Flash Player. Choose your preferred web browser below for helpful instructions.

Chrome
Firefox
Internet Explorer
Safari


If tickets aren't on sale yet, why do I see other sites selling tickets already?

The official ticket seller for all Broadway At The Orpheum Theatre shows is TicketForce.com. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates phoenix.ticketforce.com. The best way to purchase tickets and learn more about each show is through BroadwayOrpheum.com.


I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

If you are unable to attend your scheduled performance, as a Season Member you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. There are three ways that you can exchange your tickets; by phone, by mail or online at least 24 hours in advance of your scheduled performance. There is also a $1 per ticket exchange fee or $3 online exchange fee, and when exchanging from a lower to a higher priced performance, the price difference will be collected when processing the exchange.

*exchange policies subject to contractual terms with touring companies

I've lost my ticket to one of my scheduled performances. What can I do?

Please call the Broadway Series office at 800.776.7469 as soon as you realize that you have misplaced your ticket(s). If there is not enough time to mail your tickets, we will hold your ticket replacements at the box office Will Call window. If you find your original ticket(s), please let us know as soon as possible, as those ticket(s) are no longer valid.


Do I have to pay for the entire season at once?

No. Another benefit to being a season ticket holder is at renewal time, you can elect to pay for your subscription with easy payments. Renew online, by phone or by invoice before the deadline and request the "Payment Plan" option as you send in the appropriate payment. We are happy to customize a payment plan to your needs.


I've moved recently, how do I change my address?

Please call the Broadway Series office if you need to update your address. Address changes can only be made by the account holder. If you are relocating, please send a letter including your Broadway At The Orpheum Theatre Series account number, your old and new address and telephone change (if applicable) and mail it to PO Box 140206, Kansas City, MO 64114. We are not responsible for items not forwarded by the post office.


I can no longer attend the series, and would like to give my account to a friend. Is that possible?

Yes, it is possible to give your seats to a friend. You just need to call the Broadway Series office by calling 800.776.7469 and provide your friend’s complete information and send that along with the payment before the renewal deadline.


I would like to upgrade my seating for my season membership.

You can request a Seat Upgrade when you renew your seats online or by calling 866-776-7469, when upgrades happen you will be notified by email, please make sure your email address on your account is regularly checked and up-to-date.


If I change my mind, can I cancel the season tickets and receive a refund?

Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If your tickets have been mailed, then no refunds or cancellations are available. Tickets are mailed late summer/early fall.


I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

We are unable to hold your seats without payment in full or a partial payment with a payment plan. If accounts are not paid or partially paid by the deadline, seats are released. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.


I have already seen one of the shows in my season. What are my options if I don't want to see it again?

Although we are unable to offer refunds on shows previously seen, we may be able to help. Please call us at 800.776.7469 with any questions.


I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be done if the current account holder makes this request to our office before tickets are mailed. Complete address information on the parties involved need to be included with their payment in full.


Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway At The Orpheum Theatre Series show for your family and friends, but the request must come from the account holder.


When will I receive my Season Tickets?

Season tickets are mailed in the summer to the address listed on your account. If you order after the mailing, expect to receive your tickets about 1 week after ordering.


Where do I go to get general information, such as: directions to the theater, box office hours, and other services offered by Broadway At The Orpheum Theatre Series?

Please visit the home page for links to answer all of your questions. If you need further assistance, send us an email at patronservices@theaterleague.org or call the Broadway Series box office at 800.776.7469 during our office hours (Monday-Friday, 10a.m. to 5p.m. CST).


I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

Parties of 10 or more for individual shows can be purchased through our group sales representative; please contact the Broadway Series group sales line 866.314.7687 or email groups@theaterleague.org for more info.

Orpheum Theatre
203 W Adams Street
Phoenix, AZ 85003
602.262.6225

Box Office
100 N 3rd Street
Phoenix, AZ 85004
602.262.7272
Mon-Fri 10 a.m. - 4 p.m.

Season Member Services
9001 State Line Road
Suite 110
Kansas City, MO 64114
800-776-7469
Mon-Fri 8 a.m. - 3 p.m.

WELCOMED BY:

BACK TO TOP