Broadway In Thousand OaksFAQ

  1. If tickets aren't on sale yet, why do I see other sites selling tickets already?
  2. I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
  3. I've lost my ticket to one of my scheduled performances. What can I do?
  4. Do I have to pay for the entire season at once?
  5. I've moved recently, how do I change my address?
  6. I can no longer attend the series, and would like to give my account to a friend. Is that possible?
  7. I would like to upgrade my seating for my season membership.
  8. If I change my mind, can I cancel the season tickets and receive a refund?
  9. I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
  10. I have already seen one of the shows in my season. What are my options if I don't want to see it again? Learn about Swap-A-Show.
  11. I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
  12. Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
  13. When will I receive my Season Tickets?
  14. Where do I go to get general information, such as: directions to the theater, box office hours, and other services offered by Broadway In Thousand Oaks?
  15. I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

 

If tickets aren't on sale yet, why do I see other sites selling tickets already?

The official ticket seller for all Broadway In Thousand Oaks shows is CivicArtsPlaza.com and TicketMaster.com. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates ticketmaster.com. The best way to purchase tickets and learn more about each show is through BroadwayInThousandOaks.com.
 


 

I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

If you are unable to attend your scheduled performance, as a Season Ticket Holder you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. There are two ways that you can exchange your tickets; by phone or by mail at least 48 hours in advance of your scheduled performance. There is also a $2 per ticket exchange fee or $3 online exchange fee, and when exchanging from a lower to a higher priced performance, the price difference will be collected when processing the exchange.

*exchange policies subject to contractual terms with touring companies

 


 

I've lost my ticket to one of my scheduled performances. What can I do?

Please call the box office at 805.449.2775 as soon as you realize that you have misplaced your ticket(s). With enough advanced notice, we will re-mail you new tickets. If you lose your tickets the weekend of the show, please come to the box office directly. We will confirm your seating and issue a “Location Pass.”


 

Do I have to pay for the entire season at once?

No. Another benefit to being a season member is at renewal time, you can elect to pay for your subscription with easy payments. Renew online, by phone or by invoice before the deadline and request the "Payment Plan" option as you send in the appropriate payment. We are happy to customize a payment plan to your needs.


 

I've moved recently, how do I change my address?

Address changes can only be made by the account holder in writing. If you are relocating, please send a letter including your Broadway in Thousand Oaks account number, your old and new address and telephone change (if applicable) and mail it to 2100 E Thousand Oaks Blvd, Thousand Oaks, CA 91362. We are not responsible for items not forwarded by the post office.


 

I can no longer attend the series, and would like to give my account to a friend. Is that possible?

Yes, it is possible to give your seats to a friend. You just need to contact the Broadway in Thousand Oaks Series by calling 805.449.2775 and provide your friend’s complete information and send that along with the payment before the renewal deadline.


 

I would like to upgrade my seating for my season membership.

Requests can be made when you upgrade online, over the phone or via email. Just be sure to specify if you would like your seats closer or more centered.
You will receive an email when you can log into Account Manager to access your season tickets and upgrade. Be sure to look for an email from the Box Office with upgrade availability.
You can contact us at your earliest convenience. If we missed you during your assigned upgrade period we will do our best to accommodate your request when you return.
Seating changes are made in the order in which payment was made to renew seats. So, the sooner you renew your seats, the closer to the top of the list you will be. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas.


 

If I change my mind, can I cancel the season tickets and receive a refund?

Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If your tickets have been mailed, then no refunds or cancellations are available.


 

I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

We are unable to hold your seats without payment in full or a partial payment with a payment plan. If accounts are not paid or partially paid by the deadline, seats are released. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.


 

I have already seen one of the shows in my season. What are my options if I don't want to see it again? Learn about Swap-A-Show

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into the season add-on show. You may swap your tickets after you receive them by mail. Please call us at 805.449.2775 with any questions.


 

I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be done if the current account holder makes this request in writing to our office before tickets are mailed. Complete address information on the parties’ involved need to be included with their payment in full.


 

Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway in Thousand Oaks show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.


 

When will I receive my Season Tickets?

Season tickets are mailed in the summer to the address listed on your account. If you order after the mailing, expect to receive your tickets about 1 week after ordering.


 

I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

Parties of 10 or more for individual shows can be purchased through our group sales representative; please contact the Theater League group sales line 866.314.7687 or email groups@theaterleague.org for more info.


 

Where do I go to get general information, such as: directions to the theater, box office hours, and other services offered by Broadway In Thousand Oaks?

Please visit the home page for links to answer all of your questions. If you need further assistance, send us an email at patronservices@theaterleague.org or call the box office at 805.449.2775.

Thousand Oaks Civic Arts Plaza
2100 E Thousand Oaks Blvd
Thousand Oaks, CA 91362
805.449.2787
Tues-Sun: Noon - 5 p.m.

Ticket Sales
800.742.3000 (TicketMaster)

Season Member Information
805.449.2775

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