Broadway In ToledoFAQ

  1. I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
  2. I've lost my ticket to one of my scheduled performances. What can I do?
  3. Do I have to pay for the entire season at once?
  4. I've moved recently, how do I change my address?
  5. I can no longer attend the series, and would like to give my account to a friend. Is that possible?
  6. I would like to upgrade my seating for my season membership.
  7. If I change my mind, can I cancel the season tickets and receive a refund?
  8. I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
  9. I have already seen one of the shows in my season. What are my options if I don't want to see it again? Learn about Swap-A-Show.
  10. I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
  11. Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
  12. When will I receive my Season Tickets?
  13. Where do I go to get general information, such as: directions to the theater, box office hours, and other services offered by Broadway In Toledo?
  14. I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

 

I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

If you are unable to attend your scheduled performance, as a Season Ticket Holder you are able to exchange* your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. There are two ways that you can exchange your tickets; in person at the Stranahan box office (located at 4645 Heatherdowns Blvd., 43614) or by mail at least 24 hours in advance of your scheduled performance. Please refer to your Season Ticket Policy Brochure for addresses and phone numbers for exchanges. When exchanging from a lower to a higher priced performance, the price difference will be collected when processing the exchange. There is also a $4 per order exchange fee.

*exchange policies subject to contractual terms with touring companies

 


 

I've lost my ticket to one of my scheduled performances. What can I do?

Please call the Stranahan Box Office at 419.381.8851 as soon as you realize that you have misplaced your ticket(s). With enough advanced notice, we will re-mail you new tickets. If you lose your tickets the weekend of the show, please come to the box office directly.


 

Do I have to pay for the entire season at once?

No. Another benefit to being a season member is at renewal time, you can elect to pay for your subscription with easy payments. Renew online, by phone or by invoice before the deadline and request the "Payment Plan" option as you send in the appropriate payment. We are happy to customize a payment plan to your needs.


 

I've moved recently, how do I change my address?

Address changes can only be made by the account holder in writing. If you are relocating, please send a letter including your Theater League account number, your old and new address and telephone change (if applicable) and mail it to 4645 Heatherdowns Blvd., Toledo, OH 43614. We are not responsible for items not forwarded by the post office.


 

I can no longer attend the series, and would like to give my account to a friend. Is that possible?

Yes, it is possible to give your seats to a friend. You just need to contact the Stranahan Box Office by calling 419.381.8851 and provide your friend’s complete information and send that along with the payment before the renewal deadline.


 

I would like to upgrade my seating for my season membership.

Changes to your seating can be requested at the time of renewal. In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day they attend. In fairness to everyone, all requests are processed by date received. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone else.
Changes to your seating can be requested at the time of renewal. In order to be considered for an upgrade, you must renew your season account by the renewal deadline. The earlier you renew, the better chance you have to upgrade.
At this time our website does not allow for changes or upgrades to be done online. Please call the box office at 419.381.8851 or send us an e-mail at boxoffice@stranahantheater.org to make any changes or request an upgrade.
We will call this Spring about any seating change requests, please note your renewal form if you need to add a seat, a performance date change or an upgrade.
Please contact the Toledo box office with the name and number of someone you trust to make changes for you that will be in town. If you don’t have anyone we will wait to contact you until you are back in town.
Upgrades become available when other season ticket holders choose not to renew or change the day they attend. In fairness to everyone, all requests are processed by date received. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled your previous location is given to someone else.


 

If I change my mind, can I cancel the season tickets and receive a refund?

Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If your tickets have been mailed, then no refunds or cancellations are available.


 

I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

We are unable to hold your seats without payment in full or a partial payment with a payment plan. If accounts are not paid or partially paid by the deadline, seats are released. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.


 

I have already seen one of the shows in my season. What are my options if I don't want to see it again? Learn about Swap-A-Show.

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into one of the Season Add-On shows: THE BOOK OF MORMON, THE ILLUSIONISTS – LIVE FROM BROADWAY™, RAT PACK CHRISTMAS or TAO: Drum Heart. You may swap your tickets after you receive them by mail in the summer. Please call us at 419.381.8851 with any questions.


 

I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be done if the current account holder makes this request in writing to our office before tickets are mailed. Complete address information on the parties’ involved need to be included with their payment in full.


 

Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Theater League show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.


 

When will I receive my Season Tickets?

Season tickets are mailed in the summer to the address listed on your account. If you order after the mailing, expect to receive your tickets about 1 week after ordering.


 

I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

Parties of 10 or more for individual shows can be purchased through our group sales representative. Call 800.314.7687 or email groups@theaterleague.org for more info.


 

Where do I go to get general information, such as: directions to the theater, box office hours, and other services offered by Broadway In Toledo?

Please visit the BroadwayInToledo.com home page for links to answer all of your questions. If you need further assistance, send us an e-mail at boxoffice@stranahantheater.org or call the box office at 419.381.8851 from 9 a.m. - 5 p.m.

Stranahan Theater
4645 Heatherdowns Blvd
Toledo, OH 43614
419.381.8851

Mon-Fri: 9 a.m. - 5 p.m.
Sat: 9 a.m. - 1 p.m.

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